Responsible gambling

As part of our commitment to responsible gaming practices, we want to ensure that you have access to the resources you need to maintain a healthy relationship with betting.

Understanding Responsible Gaming

We encourage all players to recognize the signs of problem gaming and take proactive steps to address any issues before they become severe. Problem gambling can lead to significant financial losses, strained relationships, and negatively impact mental health.

Identifying Signs of Problem Gambling

Some common indicators of potential issue include:

• Spending more time or money on betting than intended
• Feeling guilty or ashamed after gaming sessions
• Attempting to hide the extent of your betting activities from friends and family
• Neglecting essential responsibilities due to gambling habits

If you identify with any of these behaviors, it may be worth exploring the reasons behind them.

Setting Deposit Limits

We understand that setting limits can help maintain control over your gaming sessions. You have the option to set deposit restrictions for a period of 24 hours up to a maximum of 6 weeks. To do this:

• Log in to your account and go to My Account.
• Select 'Deposit Limit' from the drop-down menu.
• Choose the desired limit duration.

Keep in mind that any changes you make may take some time to come into effect, so plan accordingly.

Time-Out Options

In addition to deposit limits, we also offer Time-Out features that allow players to temporarily or permanently suspend their account:

• Cool-Off Periods: Take a break from betting for 1 day up to 6 weeks.
• Time-Out Features: Suspend your account for an extended period (up to 12 months).

To initiate these options, please follow the same steps as deposit limit setting.

Self-Assessment Tool

Our Self-Assessment Quiz will help you evaluate whether problem gaming is a concern for you. The quiz covers various areas of interest and well-being:

• Log in to your account.
• Click on 'Help & Support' at the top right corner.
• Look for the Self-Assessment tool.

Seeking Help

Recognizing signs of problem gambling or taking proactive steps towards addressing them is a sign of strength, not weakness. If you feel overwhelmed by these issues, there are resources available to help:

• National Helplines: Access information about local and international support networks.
• Online Communities: Join forums focused on responsible gaming where you can connect with others dealing with similar challenges.

Our Support Team

If needed, we have a dedicated team in place to assist with any difficulties. They provide guidance on setting limits, managing deposits, or discussing the problem gambling indicators mentioned above:

• Access our Live Chat feature from within your account.
• Alternatively, please click 'Help & Contact Us' and use one of the support options available.

We are here to help you navigate these challenges with understanding and compassion.

Acknowledging That Help Is Available

There is no shame in seeking assistance when needed. We understand that gambling can be complex and affect individuals differently. Our primary goal is your well-being, so don't hesitate to reach out for guidance or support.